Frequently asked questions
How long does it take?
Basic & Premium: within 24 hours after your details are confirmed. Deluxe is custom work, so we agree the timeline with you before you pay. If any order is complex or we are very busy, we also confirm the timeline with you before you pay.
Which weddings do you cater for?
Malay, Chinese, Indian, Christian and multicultural weddings, including multi-language and multi-event invitations.
How does payment work?
After you submit your order, we send you to a hosted checkout page from our payment provider. We never see or store your card details. We verify each payment manually, and your order starts only after we confirm it.
Does the success page mean I have paid?
No. We confirm payment ourselves and tell you on WhatsApp.
Can I request changes?
Yes. Basic includes 1 revision round, Premium includes 2 revision rounds, Deluxe includes 3 revision rounds.
Can I use more than one language?
Yes, depending on your package: Basic includes 1 language, Premium up to 2, Deluxe up to 3, chosen from Bahasa Melayu, English, 中文 and தமிழ்.
How do I share the invitation?
You receive a link to send by WhatsApp, email or social media.
Who can see my invitation?
Anyone who has your link. The link is long and not listed on our site or in search engines, but it is not password-protected, so share it only with guests.
Can I change details after it is published?
Yes, within your package's revisions. Changes are made by us and need a republish of the website, so they are not instant.
How do RSVPs work?
The RSVP button opens WhatsApp with a ready-made message to the number you gave us. Some packages can also link to an RSVP form you create yourself; that form's provider, not us, stores the replies.
How long does the link stay online?
We confirm how long your invitation link stays online before you pay.
What if my wedding is less than 7 days away?
Message us on WhatsApp before you order and we will check whether a rush order is possible.
Where do I see the RSVPs from my guests?
Each RSVP arrives as a WhatsApp message to the number you gave us, so replies stay in your own chat.
What if my invitation shows wrong details?
Message us on WhatsApp with your order reference and tell us what to correct. We will check it and update your invitation.
How can I contact you?
Message us on WhatsApp at +60 10-335 5058 or email kadkahwinseri.business@gmail.com.